Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to GREENH2X, India's Digital Ecosystem for the Green Hydrogen Mission. We value the trust you place in us and are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access or use the GREENH2X Portal ("Portal" or "Platform"), operated by Excelvate Systems Private Limited (hereinafter referred to as "we," "us," or "our").
By accessing or using the Portal, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Portal.
1. Information We Collect
a. Information Provided by You
- Organisation Details: Name, address, sector, registration information, and contact details.
- Authorised User Details: Name, designation, email ID, phone number, employee ID, and ID proof references (as provided in the User Authorisation Letter).
- Uploaded Documents: User Authorisation Letter, certificates, listings, and other documents necessary for portal registration and participation.
- Profile Information: Details entered during registration, onboarding, or while using portal features.
b. Automatically Collected Information
When you use the Portal, we may automatically collect certain technical data, including:
- IP address, browser type, device information, and operating system.
- Pages visited, time spent on the site, and access times.
- Cookies and similar technologies to enhance user experience and analyse usage.
2. Use of Information
We use the collected information for the following purposes:
- To register and verify organisations and authorised users on the GREENH2X Portal.
- To provide, operate, and maintain the Portal's features and services.
- To enable marketplace listings, collaborations, and stakeholder interactions.
- To communicate with users regarding account activity, updates, security alerts, or policy changes.
- To comply with legal and regulatory obligations.
- To analyse portal usage and improve functionality, security, and user experience.
3. Sharing and Disclosure of Information
We may share your information only in the following circumstances:
- With Other Stakeholders: Information that you voluntarily make public (e.g., marketplace listings) may be visible to other portal users and stakeholders.
- With Service Providers: Trusted third parties assisting in portal operation, security, data storage, analytics, or communication, under strict confidentiality agreements.
- For Legal Compliance: When required by law, regulation, or governmental authority, or to protect the rights, property, or safety of GREENH2X, its users, or the public.
- Business Transfers: In case of merger, acquisition, or organisational restructuring, relevant data may be transferred in accordance with applicable laws.
We do not sell, rent, or trade your personal information for commercial gain.
4. Data Retention
We retain your personal and organisational information for as long as necessary to:
- Fulfil the purposes outlined in this policy.
- Comply with legal, regulatory, or contractual obligations.
- Maintain accurate business and operational records.
When information is no longer required, it will be securely deleted or anonymised.
5. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encrypted storage of sensitive data.
- Secure data transmission protocols (SSL).
- Role-based access controls and regular security audits.
While we strive to protect your information, no system is completely secure. By using the Portal, you acknowledge and accept this risk.
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Request correction or updates to your information.
- Withdraw your consent (where applicable).
- Request deletion of your information, subject to legal obligations.
- Raise concerns or complaints with the relevant data protection authority.
Requests may be sent to privacy@greenh2x.com.
7. Cookies Policy
The Portal uses cookies and similar technologies to improve functionality and user experience. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain features of the Portal.
8. Third-Party Links
The Portal may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of such external sites. Users are encouraged to review the privacy policies of these sites before sharing information.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal requirements, operational practices, or Portal features. The updated version will be posted with a revised "Last Updated" date. Continued use of the Portal indicates acceptance of the updated policy.
10. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
- Privacy Officer
- GREENH2X (Excelvate Systems Pvt. Ltd.)
- [Registered Address]
- Email: privacy@greenh2x.com
- Phone: [Insert Number]
Questions About Your Privacy?
If you have any questions or concerns about how we handle your data, our Privacy Officer is here to help. We're committed to transparency and protecting your information.
Contact Privacy Officer